US Government Partners Urge Hardening Industrial Refrigeration and Cold Chain Monitoring Systems

Overview The Cybersecurity and Infrastructure Security Agency (CISA), Federal Bureau of Investigation (FBI), Health and Human Services (HHS), U.S. Department of Agriculture (USDA), and the Department of Transportation (DoT)—hereafter referred to as “the authoring organizations”—are aware of malicious cyber activity targeting industrial refrigeration and cold chain monitoring systems globally. Organizations in the Healthcare and Public Health, Chemical, Food and Agriculture, and Transportation Systems Sectors widely use these systems, including in refrigerated transport services, for automated and remote monitoring of temperatures, continuous temperature logging, defrost cycle management, and energy optimization. The authoring organizations urge owners and operators to defend against this activity by using strong authentication, keeping systems updated, identifying any systems that are accessible from the internet, removing unnecessary remote access, and securing any necessary remote access. Threat The authoring organizations are aware of malicious cyber actors targeting electronic temperature controllers and commercial refrigeration controllers in retail grocery and cold storage facilities. The actors may exploit vulnerabilities or weaknesses in unpatched or internet-accessible controllers to remotely alter settings and force units into continuous heating and defrost cycles, which can cause widespread inventory loss and equipment hazards. Specifically, the actors may exploit these flaws through multiple vectors: Authentication bypass; Arbitrary code injection; and Weak configurations. Upon successful exploitation of the flaws, the actors could achieve the following effects: Change of temperature, which could: Affect the service life of the system; Create a fire hazard; Cause loss of inventory; or Indirectly harm consumers if products are consumed after unsafe storage. Loss of visibility into current temperatures (a denial-of-view condition). Mitigations The authoring organizations urge owners and operators to immediately take the following actions. These mitigations align with the Cross-Sector Cybersecurity Performance Goals (CPGs), developed by CISA and the National Institute of Standards and Technology (NIST). The CPGs provide a minimum set of practices and protections that CISA and NIST recommend all organizations implement: Eliminate public internet exposure: Do not expose control system devices and/or systems, particularly controller panels, to the internet [CPG 3.S]. Should remote access be necessary, protect it by using a firewall or edge device and updating it to the latest version to reduce security vulnerabilities. See CISA’s Internet Exposure Reduction Guidance and Defend the Edge: The Critical Importance of Edge Device Security for additional guidance on securing edge devices. Isolate operational technology (OT) devices: Create a dedicated OT virtual local area network (VLAN) to separate OT devices from business networks [CPG 3.I]. Enforce credential security: Change default passwords [CPG 3.A], strengthen passwords, and implement strong password policies [CPG 3.B]. Further, implement phishing-resistant multifactor authentication wherever feasible [CPG 3.F]. Apply patches: Keep device firmware up to date and establish a structured lifecycle management process to identify, retire, and replace legacy devices that are at end of life (EOL) and no longer supported by the manufacturer [CPG 2.A, 2.B]. See CISA’s BOD 26-04: Implementation Guidance for Prioritizing Security Updates Based on Risk and BOD 26-02: Mitigating Risk From End-of-Support Edge Devices for additional guidance. Restrict access: Define and maintain device and IP address allowlisting, limiting access to only those devices and IP addresses authorized to make changes [CPG 3.H]. Have reliable backups: Maintain current backups offsite and offline and test them [CPG 3.O]. Monitor and report: Enable logging [CPG 3.Q] and regularly review logs for unexpected ac